Prison Calls Made Cheaper.

Prison phone systems in Victoria and NSW are operated by private companies under government contracts. These companies charge inmates rates far above what the rest of the community pays. In Victoria, a 12-minute call to a mobile can cost up to $7, while prison workers earn as little as $3.55 per day. That means a single phone call can cost more than a full day's work. Families often have to top up their loved one's phone account repeatedly just to keep the calls coming. Prisoncall solves this by giving families a local landline number closest to the prison, so the inmate pays only the cheap local call rate on every call, not the expensive mobile or long-distance rate.

Prisoncall gives you a dedicated local landline number that is geographically closest to your loved one's prison. When the inmate calls this number, the prison phone system charges them the cheap local call rate instead of the expensive mobile or long-distance rate. The call is then automatically forwarded to your mobile, so you answer it just like any other call. No apps, no internet required. You pay one flat fee per plan. Your loved one saves on every single call they make.

Most customers who switched to Prisoncall tell us they were spending over $500 per month on top-ups with other services. With Prisoncall, customers save more than 70% on average each month, with predictable pricing and unlimited minutes. NO credits, NO constant top-ups. Our numbers are registered with Telstra, so there is far less risk of rejection during prison verification. Additionally, our call service ensures 99.9% uptime and maintains consistent call quality.

Once you subscribe, your dedicated local Prisoncall number is ready within minutes. You will need to share this number with your loved one so they can register it with the prison. This usually takes between 4 to 7 days for most prisons. Once registered, your loved one will be able to call the Prisoncall number and you will receive their call directly on your mobile.

Prisoncall currently covers all correctional facilities in Victoria and New South Wales. Every Prisoncall number is a genuine Telstra-registered local landline, geographically closest to your loved one's prison, fully verified and approved by Australian correctional facilities. This means cheaper calls for your loved one and zero risk of call rejection. Safe, secure, and built specifically for Australian families.

There are no contracts, no hidden fees, and no per-minute charges with Prisoncall. You choose your plan, pay one flat fee, and receive unlimited minutes. You can cancel any time with no exit fees and no penalties. What you see is what you pay, every single renewal.

Most of our customers choose to keep their existing Prisoncall number after a transfer. It's convenient and ensures their loved one can still reach them from the new prison while they get settled. The cost may be slightly higher if the new prison is in a different exchange area, but many customers prefer continuity while their loved one finds their feet. If call costs increase significantly at the new prison, we'll provide you with a new number matched to the new prison's local exchange, completely free of charge. Your old number stays active for 15 days so no calls are missed during the transition. Just log in to My Prisoncall to request a prison change.

Save more with our bundle discount. You can add plans for multiple family members under one account, with a 10% bundle discount applied automatically when you have 2 or more active plans. You can add all plans in a single order at checkout, or log in to My Prisoncall later and click Add another plan. The bundle discount applies automatically to your account and continues for every renewal.