Talk more without credit top-ups
Unlimited minutes
Our most loved feature by our customers. No more frequent and expensive top-ups for more “minutes”.
Affordable prison calls. Set up in 1 minute.
It doesn't take long after you sign up to go from setup to savings.
Once you complete your order, your Prisoncall number is created and sent to you by email and SMS. This happens anywhere within the hour or can take up to 48 hrs during high demand period. 99% of Prisoncall numbers are issued within 24 hrs. No complicated setup. No hidden steps. No apps required. Just peace of mind for your loved one to make cheap prison calls and stay connected with you.
Share your Prisoncall number with your loved one so they can register it with the prison. Prisoncall number works for all Australian prisons. One simple step that unlocks cheaper, more reliable prison calls from your loved one.
Cheaper prison calls start coming through from your loved one. Every call costs less now. Your loved one gets charged the lowest landline rate, and you don't get charged per minute like other providers. Just one flat fee per month. Talk 5 times a day? No problem. It's the weekend and you just want to be on the phone the whole day and get up to 30 calls day? Also not a problem. No more stress about topping up credit for minutes. We give you unlimited minutes.
This is when you realise that you save more with Prisoncall. No top-ups. One flat monthly fee. More conversations with your loved one. Our customers save up to $500 of top ups compared to other providers. More money in your pocket for more meaningful things.
Talk more without credit top-ups
Our most loved feature by our customers. No more frequent and expensive top-ups for more “minutes”.
Save more every month
Our monthly flat fee plan offers the best value and the best flexibility. Easy and just bloody brilliant!
Unlimited times a day
You heard it right, unlimited times a day! That's unlimited hours daily. Stay connected more often than ever.
100% approved by Australian prisons
Our Prisoncall numbers are secure and has excellent call quality direct to your mobile. No app required.
Works in NSW
Partner in NSW. Prisoncall works. Other engin numbers always work in the beginning then fails. Or they don't even get approved by the screws. Not Prisoncall, gets approved the first time around, the call quality is also perfect.
Real people for support
I give 5 stars because they actually have real people to support you with your questions, none of the AI bullsh*t! I requested an extension because of my partner getting released like two days after the plan renewal, they understood and gave me two days free rather than charging me for the entire month. I used them for 8 months and saved over thousands of dollars.
Best so far Victorian prisons
My partner has gone the full circle, MRC, Port Putrid, Marngoneet, Fulham, Barwon and even the new prison Western Plains. It just works! He's currently at Western Plains, one more year to go baby! Can't wait, and lucky Prisoncall helps you with number change free of charge when your loved one changes prisons.
Perfect
Perfect sign up process, no stuff around. Exactly like your receiving a normal call.
10 out of 10!
I am so glad something like this exists to make it more cost efficient and so easy to talk to your loved one. Seamless experience! I've recommended this to many people and will continue to do so. Thank you!
It's so easy to use
I thought I needed to install an app and work out how to use it. It was unreal that the sign-up process was so simple and fast. Got the number within the hour, and I gave it to my son. The guards called in a couple of days, everything was verified without dramas, and now my son calls me at least five times every day.
Prisoncall gives you a fixed local landline number to receive cheap prison calls. It keeps call costs low for the inmate and lets you conveniently answer on your mobile.
Prisoncall lets you receive cheap prison calls from your loved one for one simple flat fee. Many other providers offer free sign-up, but then charge per minute, often costing $60 or more for just 90 minutes of talk time. Most customers who switched to Prisoncall tell us they were spending over $500 per month on top-ups with other services. With Prisoncall, customers save more than 70% on average each month, with predictable pricing and unlimited minutes. NO credits, NO constant top-ups. Our numbers are registered with Telstra, so there's far less risk of rejection during prison verification. Additionally, our call service ensures 99.9% uptime and maintains consistent call quality.
Once you register and choose a Prisoncall plan, your dedicated local landline number is usually activated within 1 to 24 hours (Monday to Friday, 9am–5pm AEST). You'll need to give this number to the inmate so they can register it with the prison call system.
Prisoncall Australia gives you a local landline number closest to the prison, so inmates are only charged local call rates — not expensive mobile or long-distance fees. That's how we help families and friends receive more affordable prison calls every day.
This is what sets Prisoncall apart — unlimited talk time on every plan. You can focus on real connection with your loved one in prison, without worrying about the cost of every minute. We've been in your shoes, and that's why we've kept our plans simple, affordable, and built for families like yours. Strengthen your bond, share memories, and let us handle the rest.
Prison engine number although common between families, does not offer the lowest rate compared to Prisoncall. Prisoncall Australia gives you a landline number that is the closest to the prison, ensuring each call by your loved one only gets charged the lowest rate possible.
Save more with our bundles rate! Let's take an example where you want three plans - one for yourself, one for your son who lives interstate, and one for your loved one's parent. Two ways to do this.
1. Purchase all plans under one order — Choose the plan type, select prison name, assign the correct mobile number and add to cart. Then, click on "Get another plan" to add as many plans as you like. The bundle discount of extra 10% off gets applied automatically at checkout and for each renewal.
2. Reach out to us via email or online chat — We understand that the decision to get more Prisoncall plans sometimes comes a bit later. Just reach out to us via support@prisoncall.com.au or our online chat and we will apply the bundle discount manually for your plans.
We currently cover all correctional facilities in Victoria and New South Wales. Don't see your prison? Contact us.
Upon successful order of your Prisoncall plan, we will issue a Prisoncall number within 24 hours. Once you receive your Prisoncall number, the number is already registered with the local phone network (Telstra) and active. Give this number to your loved one, and they will get it registered with their prison phone system. This usually takes between 4 - 7 days for most prisons. Once registered, your loved one will be able to call the Prisoncall number and you will receive their call directly on your mobile.
You can still use the same number if you wish, but to continue receiving the best savings, we would advise getting a new Prisoncall number. Don't worry, we will do this for you free of charge, unlike other service providers. All you need to do is contact us online or send us an email to support@prisoncall.com.au and let us know which prison your loved one was transferred to. If you have an active Prisoncall plan, we will provide you with a new Prisoncall number within 24 hours. Don't forget to let your loved one know so that they can register the new number with the prison phone system.
An engine number for prison is a local landline number that inmates use to make cheaper calls — and Prisoncall is Australia's leading provider of prison-approved engine numbers. Unlike random engine numbers that get rejected by prisons, every Prisoncall number is a genuine Telstra-registered local landline, geographically closest to your loved one's prison, fully verified and approved by Australian correctional facilities. This means cheaper calls for your loved one and zero risk of call rejection. Safe, secure, and built specifically for Australian families.